O-Hai E-Commerce Platform Shipping Policy

Dear Customers,

Thank you for choosing O-Hai E-Commerce Platform as your shopping destination. To ensure your shopping experience is enjoyable and seamless, we have specifically formulated the following shipping policy, aiming to provide you with efficient, safe, and reliable international shipping services.

I. Shipping Methods

We offer various shipping methods to cater to different customer needs, including but not limited to:

1. Standard International Express: Suitable for most countries and regions, providing door-to-door service, usually including customs clearance and tax handling.

2. Overseas Warehouse Shipping: We have established overseas warehouses in various locations worldwide. For some popular items, you can opt for overseas warehouse shipping to enjoy faster delivery times and lower logistics costs.

3. Dedicated Logistics Lines: For specific regions or countries, we provide specialized logistics routes to ensure that goods can be delivered quickly and safely.

II. Shipping Times

1. Standard International Express: Typically, delivery within 7-15 working days after shipment, subject to the destination country/region, customs clearance speed, and logistics company.

2. Overseas Warehouse Shipping: Delivery within 1-3 working days after shipment, with additional time possible for some remote areas.

3. Dedicated Logistics Lines: Delivery within 5-10 working days after shipment, also subject to the destination country/region and logistics company.

III. Tracking & Tracing

We provide full-track shipping services. You can view shipping information, including shipment time, shipping status, and estimated delivery time, on the order details page. If you encounter any issues, you can contact our customer service team at any time, and we will provide timely assistance and solutions.

IV. Customs Clearance & Taxes

1. Customs Clearance: We handle customs clearance procedures for goods, but some countries/regions may require you to provide additional personal information or documents to assist in customs clearance.

2. Taxes: According to the laws and regulations of the destination country/region, you may need to pay import taxes or duties. We will endeavor to provide tax estimates, but the actual amount is subject to local customs. You can choose the prepaid tax service to avoid additional costs upon receipt.

V. Return & Exchange Policy

If goods are damaged or lost due to shipping issues, we will be responsible for reshipping or issuing a refund. If returns or exchanges are needed due to product quality issues or personal reasons, please refer to our return and exchange policy for instructions.

VI. Special Notes

1. Unpredictability of International Shipping: International shipping involves multiple steps and collaborations, so there may be unpredictable risks and delays. While we will strive to avoid such situations, in cases of force majeure (e.g., natural disasters, political unrest), we will not bear the responsibilities and losses arising therefrom.

2. Changes in Customs Policies: Customs policies of various countries may change at any time, which may lead to slower customs clearance or additional taxes. We will closely monitor changes in customs policies worldwide and provide you with timely information and advice.

VII. Contact Information

If you have any questions about our shipping policy or need further assistance, please feel free to contact our customer service team. We are committed to providing you with support and answers.

Thank you again for choosing O-Hai E-Commerce Platform as your shopping destination. We will continue to strive to provide you with better services and higher-quality products. Wish you a pleasant shopping experience!

O-Hai E-Commerce Platform
https://www.o-hai.com/

Phone:  +852 9123 0169

Email  :    support@o-hai.com

Business Hours:8:30am - 6:30pm (GMT+8:00)