O-Hai E-Commerce Platform Service Terms

Welcome to O-Hai E-Commerce Platform

Thank you for choosing O-Hai E-Commerce Platform, your trusted online destination for high-quality suits, shoes, belts, and wallets. To ensure a smooth and satisfying shopping experience for all our valued customers, we have established the following service terms. Please read them carefully before using our services.

I. Account Registration and Use

1. Account Creation: To use our services, you must create an account on O-Hai E-Commerce Platform. During registration, you must provide accurate and complete personal information.

2. Account Security: You are responsible for maintaining the security of your account. Do not share your password with others, and keep it confidential at all times.

3. Account Activity: You agree to use your account solely for legitimate purposes and in accordance with our service terms.

II. Product Information and Availability

1. Product Descriptions: We strive to provide accurate and detailed product descriptions, including sizes, materials, and colors. However, slight variations may occur due to manual measurements or display settings.

2. Product Availability: While we make every effort to ensure the availability of our products, occasionally items may be out of stock. In such cases, we will notify you promptly and offer alternative options or a refund.

III. Ordering and Payment

1. Order Placement: You can place an order on our website by selecting the desired items and following the checkout process.

2. Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Payment must be made in full before we process your order.

3. Order Confirmation: Once your payment is verified, we will send you an order confirmation email containing your order details.

IV. Shipping and Delivery

1. Shipping Methods: We offer multiple shipping options to cater to your needs, including standard shipping, expedited shipping, and international shipping.

2. Delivery Times: Delivery times vary depending on the shipping method and destination. We will provide you with an estimated delivery time after your order is shipped.

3. Tracking Information: You can track your order using the tracking information provided in your shipping confirmation email.

V. Returns and Exchanges

1. Return Policy: If you are not satisfied with your purchase, you may return it within a specified time frame (typically 14-30 days) for a refund or exchange. Please refer to our return policy for more details.

2. Exchange Process: To exchange an item, you must contact our customer service team and follow the exchange process outlined in our return policy.

VI. Customer Service and Support

1. Contact Information: You can reach our customer service team via email, phone, or live chat. We are committed to providing timely and helpful assistance.

2. Complaint Handling: If you have any complaints or issues with our services, please contact our customer service team immediately. We will do our best to resolve the issue to your satisfaction.

VII. Privacy and Data Protection

1. Data Collection: We collect personal information from you for the purpose of processing your orders, providing customer service, and improving our services.

2. Data Security: We take measures to protect your personal information from unauthorized access, use, or disclosure.

3. Data Use: We will only use your personal information for the purposes outlined in our privacy policy.

VIII. Terms of Use and Modifications

1. Compliance: By using our services, you agree to comply with our service terms and any applicable laws and regulations.

2. Modifications: We reserve the right to modify our service terms at any time. Modifications will be posted on our website, and you are responsible for reviewing them regularly.

IX. Termination

1. Termination by Us: We may terminate your account or access to our services if you violate our service terms or any applicable laws and regulations.

2. Termination by You: You may terminate your account by contacting our customer service team and following the account deletion process.

X. Governing Law and Jurisdiction

Our service terms are governed by the laws of Hong Kong, and any disputes arising from or in connection with our services will be subject to the jurisdiction of the courts of Hong Kong.

Thank you for choosing O-Hai E-Commerce Platform. We are committed to providing you with a memorable shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team.